Housing problems?
Know your options.
Clear information and practical support for tenants.
Tenant Help’s service is free to you. We receive solicitor referral fees. Solicitor fees apply.
What we can help with
We can look at a range of housing issues, including:
How we help
A simple process, with support at every step.
Tell us what’s happening
Start with a few details about your situation.
Talk through the next step
We discuss your housing enquiry and explain our referral role.
Decide whether to be introduced
If you proceed, a solicitor assesses your potential claim and explains their terms and costs.
What our clients say
After repeatedly phoning my local council about a really bad leak in one of my heating pipes, I got nowhere. I waited over two years and was very frustrated. I then got in touch with Tenant Help, who took over and dealt with it. The repairs are now done. They did a really good job for me.
Tenant Help helped me when I had reached a dead end with my landlord’s complaints procedure. They gave me advice and support, listened to me and came to my property to see how bad the leaks were. They helped me get the right legal help. The problems were finally fixed, and I received compensation from my landlord.
I would like to thank Tenant Help for being honest, caring and professional, and for making sure my son and I were OK. If it weren’t for them, I would still be sitting in a damp house. My house is finally looking clean and liveable again. I appreciate everything they did for us and highly recommend them to anyone struggling with damp or disrepair.
Thank you for your help.
Tenant Help were really professional, helpful and caring throughout the whole process. We had been struggling with disrepair issues and had tried to get our landlord to sort them out without much success. Tenant Help listened to our concerns, supported us throughout and helped get the problems properly addressed. I’m really grateful for all their help and would definitely recommend them to anyone dealing with similar issues. Thank you!
I lived in a flat in Widnes and had mould, but my housing provider came round and just washed it off. There was damp all over my bathroom walls, and there wasn’t a gate to the garden. Without Tenant Help, I would never have known there should have been one.
Tenant Help are amazing, and I’ll definitely be using them again if I have any problems with repairs. Don’t be worried about going through them. They will support you until all the work is done. So pick up the phone, or if they come to your door, please talk to them. They’ll take it from there. They are 100% genuine.
You have choices
There are different ways to deal with housing problems. Here are three options to consider.
Use Tenant Help
Tell us about your situation so we can explain whether our service may be relevant.
Complain to your landlord
You can raise the issue directly and keep a record of your reports and the response.
Explore the ombudsman route
After your landlord’s complaints process, you may be able to use the Housing Ombudsman in England or the Public Services Ombudsman for Wales yourself for free. Their remit and eligibility rules apply.
You do not have to use a claims management company
Tenant Help Ltd is a claims management company. Our housing disrepair referral service is free to you. We receive a referral fee from the solicitor when we introduce a case to them.
If your housing disrepair claim is successful, the solicitor's success fee is 25% of compensation recovered, plus VAT (30% including VAT at the current 20% VAT rate). This is the success fee only. Other deductions, insurance premiums or cancellation charges may apply under the solicitor's agreement.
You can complain to your landlord yourself for free. After following your landlord's complaints process, you may be able to use the Housing Ombudsman in England or the Public Services Ombudsman for Wales yourself for free. Their eligibility rules and remit apply.
Read about costs and your choices