With Tenant Help
We take your information and help you understand the next step.
Tell us about the problem
Describe the repairs needed, when you told your landlord and what happened next. Tell us whether your home is in England or Wales.
Talk through your situation
We discuss the information you have provided and explain the possible next step.
Decide whether to be introduced
You decide whether to proceed. Before information is shared, understand which firm it will go to, the terms and any referral arrangements.
With the solicitor
A solicitor assesses your claim.
The solicitor assesses your case
The solicitor explains whether they can act, the terms and potential costs. An introduction does not guarantee a successful claim.
What is useful to have?
Having a few details ready can help us understand your situation.
Photos of the problem
Images of the issues and any affected areas in your home.
Landlord reports and replies
Copies of reports you have made to your landlord and any responses received.
Dates and impact on your household
Key dates and how the problem is affecting you and your household.
You have other options
You do not have to use a claims management company. You can complain to your landlord yourself for free or contact a solicitor directly.
After following your landlord’s complaints process, these ombudsman services may be able to help for free. Their eligibility rules and remit apply.
Ready to take the next step?
Contact Tenant Help Costs and your choicesYou do not have to use a claims management company
Tenant Help Ltd is a claims management company. Our housing disrepair referral service is free to you. We receive a referral fee from the solicitor when we introduce a case to them.
If your housing disrepair claim is successful, the solicitor's success fee is 25% of compensation recovered, plus VAT (30% including VAT at the current 20% VAT rate). This is the success fee only. Other deductions, insurance premiums or cancellation charges may apply under the solicitor's agreement.
You can complain to your landlord yourself for free. After following your landlord's complaints process, you may be able to use the Housing Ombudsman in England or the Public Services Ombudsman for Wales yourself for free. Their eligibility rules and remit apply.
Read about costs and your choices