Housing Disrepair Problems We Help With

Damp and mould

Persistent damp, recurring mould or affected walls and ceilings in your rented home.

Leaks and water damage

Leaks from roofs, pipes or plumbing, and the damage they leave behind.

Heating and hot water

Broken heating, unreliable hot water or problems with your boiler.

Electrical problems

Faulty wiring, sockets or other electrical issues that need attention.

Pest infestations

Pest problems in your home and repair issues that may be contributing to them.

Structural problems

Problems with walls, ceilings, floors or other parts of the building.

Roof and chimney stacks

Damaged roofing, loose tiles or problems with chimney stacks.

Boundary walls and fencing

Damaged boundary walls, broken fencing or loose panels around your home.

Trip hazards

Uneven floors, damaged paths or loose surfaces that create a trip hazard.

You do not have to use a claims management company

Tenant Help Ltd is a claims management company. Our housing disrepair referral service is free to you. We receive a referral fee from the solicitor when we introduce a case to them.

If your housing disrepair claim is successful, the solicitor's success fee is 25% of compensation recovered, plus VAT (30% including VAT at the current 20% VAT rate). This is the success fee only. Other deductions, insurance premiums or cancellation charges may apply under the solicitor's agreement.

You can complain to your landlord yourself for free. After following your landlord's complaints process, you may be able to use the Housing Ombudsman in England or the Public Services Ombudsman for Wales yourself for free. Their eligibility rules and remit apply.

Read about costs and your choices