Talk to Tenant Help
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Tenant Help’s service is free to you. We receive solicitor referral fees. Solicitor fees apply.
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Request a callback
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Before any referral, understand which solicitor would receive your details, what would be shared and why. Sharing contact details here does not instruct a solicitor. Please do not include medical records or health details in this initial enquiry.
If your housing disrepair claim succeeds, the solicitor’s success fee is 25% of compensation plus VAT (30% including VAT). Other deductions, insurance premiums or cancellation charges may apply.
Read about costs and your choices and our privacy information before sharing your details.
What should I tell you?
Sharing a few details helps us understand your situation and explain the next step.
The problem in your home
Tell us what is happening and which parts of your home are affected.
When you told your landlord
Let us know when you reported it and what happened next.
How it is affecting you
Share how the problem is impacting you and your household.
You do not have to use a claims management company
Tenant Help Ltd is a claims management company. Our housing disrepair referral service is free to you. We receive a referral fee from the solicitor when we introduce a case to them.
If your housing disrepair claim is successful, the solicitor's success fee is 25% of compensation recovered, plus VAT (30% including VAT at the current 20% VAT rate). This is the success fee only. Other deductions, insurance premiums or cancellation charges may apply under the solicitor's agreement.
You can complain to your landlord yourself for free. After following your landlord's complaints process, you may be able to use the Housing Ombudsman in England or the Public Services Ombudsman for Wales yourself for free. Their eligibility rules and remit apply.
Read about costs and your choices